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Quality

We provide quality social care services based on the skills, commitment and experience of our social workers, call handlers, trainers and managers.

We specialize in out of hours social care, integrated with out of hours health services.

Key quality elements are:

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Value

Rising public and government expectations; recommendations from inquiries; demographic changes....limited budgets.

Members and Senior Officers are under constant pressure to make difficult decisions between competing priorities.

We offer Value with Quality - an increase in quality of service with a decrease in cost.

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Accountability

Our customers have Statutory responsibilities and Duty of Care to some of the most vulnerable people in society. We are always conscious of the trust they place in us.

Accountability is fundamental to what we do.

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