About Social Care Direct

Social Care Direct was formed in February 2006 to improve the standards of Out of Hours services to the public.

We provide a complete front line social work service for all client groups.

We can provide elements of the full service; for example, appropriate adults service, call handling social and housing calls, duty cover approved mental health professionals.

We provide consultancy and training in social care.

Our operations base is a specialist call-handling centre where we work side by side with the regional out of hours GP and Nursing services.

We understand that our partners are looking for innovation and best value and need to be confident that their clients are safe.

Quality

We provide quality social care services based on the skills, commitment and experience of our social workers, call handlers, trainers and managers.

We specialize in out of hours social care, integrated with out of hours health services.

Key quality elements are:

Value

Rising public and government expectations; recommendations from inquiries; demographic changes....limited budgets.

Members and Senior Officers are under constant pressure to make difficult decisions between competing priorities.

We offer Value with Quality - an increase in quality of service with a decrease in cost.

Accountability

Our customers have Statutory responsibilities and Duty of Care to some of the most vulnerable people in society. We are always conscious of the trust they place in us.

Accountability is fundamental to what we do.